There are three main ways to get support at aee99. Live Chat The fastest option — click the chat icon at the bottom right of any page on the website to get started. Write in Bangla and you'll typically get a response within 3 minutes. Live chat is available 24/7, seven days a week — even at 3 in the morning.
Email Support: support@aee99.best — send a detailed description of your issue and expect a reply within 24 to 72 hours. Email works best for complex matters like KYC issues or questions about large transactions.
Help Center: The site's Help Center section lets you find solutions to common issues on your own — there are guides for password resets, KYC uploads, deposit methods, and more.
Our support team operates entirely in Bangla — no English required. For anything urgent, live chat is always the fastest way to get help.
Email Support: support@aee99.best — send a detailed description of your issue and expect a reply within 24 to 72 hours. Email works best for complex matters like KYC issues or questions about large transactions.
Help Center: The site's Help Center section lets you find solutions to common issues on your own — there are guides for password resets, KYC uploads, deposit methods, and more.
Our support team operates entirely in Bangla — no English required. For anything urgent, live chat is always the fastest way to get help.
After logging in, go to "Sports Betting" from the top menu or navigate directly to the "Cricket" section in the sidebar. You'll find a full list of ongoing and upcoming cricket matches — BPL, IPL, World Cup, Test series, and more.
Clicking on any match will open the available betting markets. The most popular markets among Bangladeshi bettors are: Match Winner (which team will win), Toss Winner, First Innings Runs, Top Run Scorer, and Over/Under (whether the total runs will be over or under a specified number).
Click on your preferred market to add it to the bet slip, then enter your stake — the minimum is ৳50. Hit "Confirm Bet" and your bet is placed.
With live betting, you can place bets while a match is in progress — odds change by the moment, so quick decisions matter. Combine bets from multiple matches into an accumulator for a chance at bigger rewards.
Clicking on any match will open the available betting markets. The most popular markets among Bangladeshi bettors are: Match Winner (which team will win), Toss Winner, First Innings Runs, Top Run Scorer, and Over/Under (whether the total runs will be over or under a specified number).
Click on your preferred market to add it to the bet slip, then enter your stake — the minimum is ৳50. Hit "Confirm Bet" and your bet is placed.
With live betting, you can place bets while a match is in progress — odds change by the moment, so quick decisions matter. Combine bets from multiple matches into an accumulator for a chance at bigger rewards.
aee99 is an internationally licensed online betting and gaming platform. Operating under the oversight of an international gaming authority, the platform is required to comply with specific regulations and transparency standards.
Technical Security — All transactions and personal data are protected with 256-bit SSL encryption. Passwords are never stored in plain text — they are kept in encrypted form. OTP verification is mandatory at every login.
When it comes to the safety of your funds, — User funds are kept completely separate from aee99's operating funds. Withdrawal requests are processed on a regular basis — there is no policy of holding funds back.
Hundreds of thousands of members across Bangladesh use aee99 every day — and that speaks for itself. If you're still unsure, start with a small amount and speak directly with the support team.
Technical Security — All transactions and personal data are protected with 256-bit SSL encryption. Passwords are never stored in plain text — they are kept in encrypted form. OTP verification is mandatory at every login.
When it comes to the safety of your funds, — User funds are kept completely separate from aee99's operating funds. Withdrawal requests are processed on a regular basis — there is no policy of holding funds back.
Hundreds of thousands of members across Bangladesh use aee99 every day — and that speaks for itself. If you're still unsure, start with a small amount and speak directly with the support team.
After logging in, go to "Wallet" or the "Withdraw" option. Select your payment method — bKash, Nagad, Rocket, or bank transfer. Enter the amount and provide your bKash or Nagad number. Press "Confirm Withdrawal" to submit your request.
Minimum Withdrawal: ৳300. Maximum: Daily limits vary by account level.
Processing Time: Withdrawals to bKash and Nagad typically arrive within 30 minutes to 3 hours. Bank transfers may take 1 to 3 business days. During peak hours (7 PM to 11 PM), processing may take a little longer.
Important: KYC verification must be completed before your first withdrawal. Upload your national ID and a selfie — approval typically takes within 24 hours. Withdrawal requests cannot be processed without completed KYC. If you run into any issues, contact us via Live Chat with your transaction ID.
Minimum Withdrawal: ৳300. Maximum: Daily limits vary by account level.
Processing Time: Withdrawals to bKash and Nagad typically arrive within 30 minutes to 3 hours. Bank transfers may take 1 to 3 business days. During peak hours (7 PM to 11 PM), processing may take a little longer.
Important: KYC verification must be completed before your first withdrawal. Upload your national ID and a selfie — approval typically takes within 24 hours. Withdrawal requests cannot be processed without completed KYC. If you run into any issues, contact us via Live Chat with your transaction ID.
Forgot your password? No worries — you can set a new one in just a few minutes.
Step 1: On the login page, click the "Forgot Password?" link.
Step 2: Enter the mobile number you used during registration.
Step 3: A 6-digit OTP will be sent to that number — enter it in the designated field.
Step 4: Enter your new password and confirm it. At least 8 characters, ideally mixing uppercase letters and numbers.
You don't need your old password at any point in the process. If your mobile number has changed or you're not receiving the OTP, contact the support team via Live Chat for identity verification and assistance.
Keep your new password secure — avoid simple passwords (such as 12345678 or your date of birth) and never share it with anyone.
Step 1: On the login page, click the "Forgot Password?" link.
Step 2: Enter the mobile number you used during registration.
Step 3: A 6-digit OTP will be sent to that number — enter it in the designated field.
Step 4: Enter your new password and confirm it. At least 8 characters, ideally mixing uppercase letters and numbers.
You don't need your old password at any point in the process. If your mobile number has changed or you're not receiving the OTP, contact the support team via Live Chat for identity verification and assistance.
Keep your new password secure — avoid simple passwords (such as 12345678 or your date of birth) and never share it with anyone.
To see all active promotions, go to the "Promotions" page from the top menu — all current offers are displayed there as cards. If you're logged in, offers you're personally eligible for are shown separately.
Types of offers typically available on aee99: Welcome Bonus (for new members on their first deposit), Weekly Reload Bonus, Cashback Offers (cashback on losses up to a certain amount), Tournament Bonus (during major cricket or football tournaments), and Loyalty Points।
New offers generally come out every week — with special promotions during major cricket series or festivals. Before claiming any offer, read the terms: the wagering requirements, expiry period, and eligible games are all listed right next to each offer.
To receive notifications about new offers, enable "Promotion Notifications" in your account settings.
Types of offers typically available on aee99: Welcome Bonus (for new members on their first deposit), Weekly Reload Bonus, Cashback Offers (cashback on losses up to a certain amount), Tournament Bonus (during major cricket or football tournaments), and Loyalty Points।
New offers generally come out every week — with special promotions during major cricket series or festivals. Before claiming any offer, read the terms: the wagering requirements, expiry period, and eligible games are all listed right next to each offer.
To receive notifications about new offers, enable "Promotion Notifications" in your account settings.
Live Casino means playing in real time with an actual dealer via live video stream from a studio — not computer-generated. The games use real cards or a real roulette table, and the dealer can speak in both Bangla and English.
Games available in the aee99 Live Casino section: Live Baccarat (most popular among Bangladeshis), Live Roulette, Live Blackjack, Dragon Tiger, Teen Patti, and various Game Shows (such as Crazy Time, Monopoly Live).
Log in to get started, go to the "Games" or "Live Casino" section from the menu, and click on the table you want. Minimum bets vary by table — some start from as low as ৳50. Once the video loads, place your bet, the dealer will deal the cards, and the result is shown instantly.
Live Casino works fully on mobile as well — as long as you have a stable internet connection, there's no issue. If you're new, start with small bets and take time to understand the rules.
Games available in the aee99 Live Casino section: Live Baccarat (most popular among Bangladeshis), Live Roulette, Live Blackjack, Dragon Tiger, Teen Patti, and various Game Shows (such as Crazy Time, Monopoly Live).
Log in to get started, go to the "Games" or "Live Casino" section from the menu, and click on the table you want. Minimum bets vary by table — some start from as low as ৳50. Once the video loads, place your bet, the dealer will deal the cards, and the result is shown instantly.
Live Casino works fully on mobile as well — as long as you have a stable internet connection, there's no issue. If you're new, start with small bets and take time to understand the rules.